Refund and Returns Policy

Overview

Due to the nature of the services we offer returns are not possible.

Our refund policy for non-scheduled lessons lasts 30 days. If 30 days have passed since your purchase and you have not yet scheduled a lesson, we cannot offer you a full refund, but you will receive a gift card valid for one year for the same amount you paid during the purchase.

Scheduled lessons: No refunds will be issued for missed lessons and no-shows. Makeup lessons may be arranged in exceptional circumstances, subject to instructor availability.

For 1-on-1 lessons any cancellations or schedule changes should be communicated at least 24 hours prior to the lesson commencement. Monday lessons must be cancelled on Friday. Cancellations made within 24 hours of the lesson will be considered as a no-show and will not be eligible for rescheduling or refund. Cancellations made within 7 days of the lesson will be eligible for rescheduling. Cancellations made more than 7 days before the lesson will be eligible for rescheduling or refund.

Group lessons are not eligible for rescheduling. Any cancellations made within 24 hours of the lesson will be considered as a no-show and will not be eligible for rescheduling or refund. Cancellations made within 2 weeks of the lesson will grant the possibility of an online connection and a video recording of the session. Cancellations made more than 2 weeks before the lesson won´t be eligible for a refund but they will be granted a spot for the same service on a later date.

If, for any reason and with at least two weeks’ notice, a student enrolled in group lessons cannot attend one, neither in-person nor online, and they don’t desire access to the recording and materials, they won’t be charged for that lesson.

Rescheduling within 24 hours of the lesson due to force majeure is acceptable with the corresponding proof. Any other reasons will be considered a no-show and subject to a cancellation fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds process

To request a refund of an amount that meets the requirements, you must send an email to Finanzas@spanishizeme.com indicating the following information: Full name of the buyer, date of purchase, order number, service for which the refund is requested and total amount to be refunded.

Once your return is received and inspected, we will send you an email within 2 to 7 business days to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Refunds are processed within 2 to 7 business days and you will receive a response in your email with all the details of the transaction. Please note that banks usually take some time to process refunds from the time they are submitted.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at finanzas@spanishizeme.com.